Support

Questions, problems, or requests — email hello@glassshoe.app and a human will reply, usually within 2 business days.

Contact

Email: hello@glassshoe.app
Response time: normally within 2 business days.

Telling us your device model and iOS version helps us answer faster. Please don't send photos of your feet or other personal data unless we ask — we don't need them to help.

Common questions

How do I cancel my subscription?

Glass Shoe Pro is billed by Apple, so cancellation happens in iOS Settings — not in the app. Open Settings → your name → Subscriptions → Glass Shoe and tap Cancel. If you're in a free trial, cancel at least 24 hours before it ends to avoid being charged. Deleting the app does not cancel a subscription.

How do I get a refund?

Apple handles all billing and refunds for subscriptions. Request one at reportaproblem.apple.com. If something about the app itself went wrong, email us too and we'll help.

How do I delete my account or my scan data?

In the app: Profile → Privacy & data, where you can export your data, delete your scans, withdraw biometric consent, or delete your account entirely. You can also request it from our Data & Privacy Rights page. See the Privacy Policy for what we keep and for how long.

The scan won't pick up my feet.

Put both feet flat on the floor, a little apart, toes toward the camera, on a surface that contrasts with your skin, in even light. If it still won't lock on, you can enter your measurements manually from the scan screen and get the same fit scores and size recommendations — no camera needed.

Are my fit results medical advice?

No. Glass Shoe is not a medical device and doesn't diagnose or treat anything. Arch and asymmetry readings are inputs to sizing, not findings about your health. See Terms of Service §7, and talk to a podiatrist about foot pain or any medical concern.

I use VoiceOver and something isn't working.

Email us — we treat accessibility barriers as bugs, and we'll help you finish a scan or get your results another way. Details in our Accessibility Statement.

Reporting a security or privacy issue

Email the address above with "Security" in the subject line. Please give us a reasonable chance to fix an issue before disclosing it publicly.